FAQs

Welcome to the Lumaz FAQ page! Here, we’ve compiled answers to the most common questions about our products, orders, returns, and policies. If you don’t find what you’re looking for, please feel free to contact us at support@lumazlife.com.

1. When will it be shipped after purchase?

For orders shipped to the United States, we offer free standard shipping on all orders. Order processing typically takes 1-2 days (Monday - Sunday). Once your order is processed, shipping time usually takes 9-14 days (Monday - Friday), depending on your location and the shipping carrier. Orders placed after 12:00 AM CST (GMT+8) will be processed the following day.

Please refer to the Shipping policy page for details.

2. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. Please allow up to 2 business days for the tracking information to become available. You can track your order in the following ways:

  1. Directly through the email: Simply click on the tracking number in the email to view the latest shipping status.
  2. Via your Lumaz account: Log in to the Lumaz backend with your email address and verification code. Once logged in, you can find the tracking number for your order under the relevant order details.
  3. Using Live Chat: Visit the website and use the Instant Answers feature in the chat window at the bottom right. Select Track My Order, then enter your order number and email address to view the tracking information.

If you have any questions or need assistance, please don't hesitate to contact us at support@lumazlife.com. We are here to help!

3. What should I do if I receive a damaged or defective product?

We strive for the highest quality, but if you receive a damaged or defective product, please contact us immediately at support@lumazlife.com with clear photos of the damage. We will guide you through the return process and provide a free return shipping label if applicable. For faulty products, we will issue a full refund.

4. How do I return a product?

We offer a 30-day money-back guarantee on all eligible items. If you are not satisfied with your purchase, you can initiate a return within 30 days of receiving your product.

  • For returns due to quality issues (such as damage or defects), we provide a free return shipping label.
  • For returns not related to quality issues (e.g., change of mind), the buyer is responsible for return shipping costs.
    To start a return, please contact us at support@lumazlife.com, and we will assist you through the process.

Please refer to the Return Policy page for details.

5. Do you offer exchanges?

At this time, we do not directly offer exchanges. However, if you wish to exchange a product, you can return the item and place a new order for the desired product.

For assistance, please refer to our Return Policy page for details.

6. Are your products covered by a warranty?

Yes, many of our products come with a manufacturer’s warranty. The duration and coverage of the warranty may vary depending on the product. Please check the product description page for specific warranty details or contact us for more information.

7. Can I cancel or modify my order?

Once an order is placed, we aim to process it quickly. If you wish to cancel or modify your order, please contact us as soon as possible at support@lumazlife.com. If your order has already been shipped, it cannot be canceled, but you can initiate a return once you receive the item.

8. What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience easier:

  • Credit and debit cards: Visa, MasterCard, American Express, and Discover
  • PayPal

Your payment is processed securely, so you can shop with confidence, knowing your information is protected.

Please refer to the Payment Policy page for details.

9. Do you charge sales tax?

Currently, we do not charge any sales tax or shipping fees. The price you see at checkout is the total price you will pay.

10. How do I contact customer support?

If you have any further questions or need assistance, feel free to reach out to our customer support team at support@lumazlife.com. Our support team is here to help and will do their best to respond to your inquiry within 24 hours.

Please refer to the Contact Us page for details.

Thank you for choosing Lumaz! We look forward to providing you with exceptional lighting solutions. If you have any other questions, don’t hesitate to contact us.