Return Policy

Thank you for choosing Lumaz. We are committed to ensuring your satisfaction with our products. Please review our Return Policy below to understand the terms and conditions for returning items purchased from us.

30-Day Return Window

We offer a 30-day return period for all eligible products. This means that you have 30 days from the date of delivery to initiate a return if you are not satisfied with your purchase.

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The item must be in the same condition that you received it (unworn, unused, and undamaged).
  • The item must include all original packaging, tags, and accessories.
  • You must have the receipt or proof of purchase.

Important: Returns will not be accepted for items that have been used or altered in any way (e.g., installed or modified).

Scenarios for Returns

  1. To Cancel an Order
    If you wish to cancel your order, please contact our customer support team at support@lumazlife.com as soon as possible. Orders can only be canceled before they are shipped. Once an order has been shipped, it cannot be canceled, but you can initiate a return once the item is received.
  2. Damaged on Arrival
    If your product arrives damaged, please contact us immediately at support@lumazlife.com with photos of the damage. We will guide you through the return process and send you a return shipping label at no cost to you. For damaged items, we will issue a full refund, including shipping costs.
  3. Faulty Manufacturing (Quality Issues)
    If the product is faulty due to manufacturing defects or any other quality-related issue, please reach out to us at support@lumazlife.com. For quality-related returns, we will provide a return shipping label at no cost to you and refund the full product purchase amount, including the original shipping cost.
  4. Changed Their Mind
    If you change your mind about your purchase, you may return the item within 30 days of receiving it for a full refund. However, the product must be unused, in its original condition, and include all original packaging and accessories. Please note that return shipping costs are the buyer’s responsibility.
  5. For an Exchange
    We do not directly offer exchanges. If you wish to exchange a product, please return the item and place a new order for the desired item. To initiate a return, please follow the instructions in our return policy.
  6. Wrong Product Received
    If you receive the wrong product, please contact us immediately at support@lumazlife.com. We will assist you with the return process and provide a return shipping label at no cost to you. Once the correct product is available, we will send it to you promptly.

Return Process

  1. Request a Return: Contact our customer support team at support@lumazlife.com within 30 days of delivery to initiate a return.
  2. Receive Instructions: Once your return request is approved (we will review your request within 2 business days), we will send you a return shipping label (for quality-related issues) and instructions on how to return the item.
  3. Send Back the Product: Please ensure the item is securely packed, and include all original packaging and accessories. Returns must be sent to the address provided by our support team.

Return Shipping Label
For returns due to quality-related issues (such as defects, damage, or incorrect items), we will provide a free return shipping label, which can be downloaded and printed at no cost.
For returns not related to quality issues (such as change of mind), the buyer is responsible for covering the return shipping cost.

For any questions regarding returns, please reach out to us at support@lumazlife.com.