Refund Policy

 

Our refund policy outlines the conditions under which refunds are issued for returned products. Please review the terms below.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee. You may return your product within 30 days of receipt for a refund based on the conditions below. While we refund the product price, taxes, and initial shipping costs, please note that the buyer is responsible for return shipping costs (unless the product is defective).

Refunds will be issued according to the following guidelines:

  • Quality-Related Returns: If the return is due to a product defect or quality issue, we will provide a 100% full refund, covering the product price, shipping fees, and taxes.
  • Non-Quality Related Returns: We will refund the amount paid for the product, taxes, and shipping. Please note: Since PayPal does not return the transaction processing fee (approx. 5%) when a refund is issued, this specific fee is non-refundable and will be excluded from the final refund. Consequently, we only refund the net amount actually received from the transaction.

Refund Process

After we receive the returned item, we will complete the inspection and begin processing your refund within 2 business days. The refund will be credited to your original payment method, and you should see the refund in your account within 5-10 business days, depending on your payment provider.

Refund Window

All refund requests must be made within 30 days from the date of delivery. Once this 30-day window has passed, we can no longer accept return or refund requests.
Important: If you receive an item that is defective or damaged upon arrival, please contact us immediately at support@lumazlife.com with photo or video evidence to initiate a claim.

If you have any questions or need clarification, please contact us at support@lumazlife.com.